The new reality of uncertainty and budget constraints paradoxically requires investments in technology to protect business operations and fuel innovation. Access to cloud services from any provider, app modernization and the development of new apps and services for customers and employees will drive differentiation and growth, and match expenditures to operational needs with intrinsic flexibility.

Digital-first has replaced digital transformation as the imperative for organizations to align technology investments with business goals. The ability to respond quickly to a crisis, adapt to a new reality and accelerate innovation is what we call being Future Ready.