Unlocking the business value of your applications

Visibility and Performance Management (VPM): the performance backbone today’s applications need

The customer experience (CX) has become top of mind on the boardroom agenda. The software solutions and mobile applications used daily are a crucial part of the CX picture.

Brands like Uber and Airbnb have raised the bar in terms of how customers perceive their interactions with a business and subsequently influences how employees rate their employers. From remote workers using collaboration platforms to consumers making more online purchases and submitting customer support queries, applications are an essential part of daily life.

The world is changing, and software solutions have evolved from technologies that support business objectives to core operational infrastructure. Analysts say the rapid adoption of multi-cloud, cognitive, data-intensive applications is turbo-charging the pace of digital transformation. For organizations of all sizes and in all sectors, the ability to respond to changing market conditions and customer expectations at scale can determine success or failure.

The new operating model of virtual engagements is pushing applications to the limit. It’s also highlighting some of the inevitable performance, availability, and security bottlenecks that organizations face due to the increasing number, complexity and location of applications. These challenges are further compounded by a mix of on-premise and public-cloud environments.

In this e-brochure, we explain why Visibility and Performance Management (VPM) has become the vital backbone for managing complexity to ensure customers, partners and employees get the user experience they expect.

 Digital
NTT

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