The way insurance is marketed, underwritten, and sold is changing swiftly. Thanks to the Internet of Things, data is continually streaming toward insurer databases, helping them make decisions faster and more profitably.

The ways in which consumers interact with insurers to buy policies, change policies, and make claims has also shifted. Self-service options are becoming more prevalent, with preinsurance walkthroughs as well as claims handling turning into almost completely remote processes.

In this whitepaper, we will look at what Conversational AI is, the insurance challenges it addresses, the contact center metrics it impacts, and the new types of functions it enables.