InfraonDesk is an ITIL-compatible Service Management system & Certified for 13 processes by Pink Elephant. It is a comprehensive tool that enables your organization to shift from a manual & mundane help desk cycle to a business-driven and department-focused cross-functional enterprise service management system.

Udaan is a B2B ecommerce platform, designed to solve core trade problems for small, medium and large businesses across India. It is the fastest growing startup in India and achieved its Unicorn status (1b+US$) in the fastest time to market.

Udaan needed to have a distributed Centralized Service Management solution to provide centralized support and integrated service delivery for all its End users and Contract Employees.

EverestIMS provided the complete 360 degree solution using its InfraonDesk platform. InfraonDesk was implemented for Udaan’s ITIL and powerfully enabled service management, workflow automation and team collaboration.