Transform ITSM for the Modern Digital Economy

In the digital economy, users need IT experiences as innovative, intuitive, and automated as digital life itself. By meeting the expectation for a more customer-centric experience, I&O organizations can unlock the full productivity and creativity of the enterprise workforce to drive business agility, innovation, and digital transformation.

This white paper discusses four key elements for modernizing service management through engaging user experiences, including:

  • Seamless omnichannel experiences across devices and locations
  • Automated, customer-centric digital workplace experiences
  • Collaborative knowledge and resolution
  • Autonomous, data-driven experiences


BMC Software and Matrix

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