Customer experiences begin at the very first touchpoint with your organization and continue throughout the lifecycle as users adopt, use, recommend, and access services.
Engagement activities are essential in these journeys; however, it’s your customer service that makes up the lion’s share of user engagements. Traditional CRM solutions may not provide a connected customer support journey.
ServiceNow Customer Workflows integrate customer engagement, service operations, and field service delivery to provide a seamless, closed-loop experience.
Download now to ensure your end-to-end customer journey is seamless and provides the best customer experience possible by connecting existing best-of-breed solutions for services you provide.