The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Slack on their organizations.

To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed and surveyed customers with experience using Slack.

Prior to using Slack, the interviewed and surveyed organizations used email and chat tools siloed across business functions. For example, the developer and engineering teams used different communication and chat tools compared to the sales and support teams. Therefore, companies were looking for ways to improve communication, improve productivity and efficiency, and improve organizational culture.

Download and learn the significant benefits of switching to Slack as detailed in this case study.