The popularity of online ordering has forced industries around the world to reflect on their current delivery, collection, and return processes.

The influx of packages coupled with the added value services customers expect in their modern shopping experience has meant drastic changes between shipping as we used to know and the processes we see being executed today.

This white paper provides a concise understanding and overview of the modern shipping experience by looking at the role of e-commerce, unexpected consequences within delivery workflows, and the essential tools to be implemented to meet the changes and challenges in the final-mile of shipping.