The People Factor A Critical Ingredient for Intelligent Communications

Most organizations are adopting digital transformation in some form or another, with productivity improvement, customer service or simply sharpening their competitive edge being just a few of the reasons cited for adoption of collaboration tools such as Microsoft Teams. Whatever the rationale, digital transformation is clearly critical for business development and growth in today’s digital world.

The report should provide a high-level summary of each of the functional areas within the organization, including:

  • Identifying the key departments and service areas across the organization.
  • Understanding the specific role that each department and service area plays within the organization.
  • Identifying primary methods of communication used today, both peer-to-peer communication and group/ team interaction such as meetings.
  • Identifying common interactions between internal departments and external stakeholders such as customers or partners.
  • Understanding the key communications challenges that each area faces today.



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