Digital transformation is a modern phenomenon that is forcing enterprises to reconsider how they develop applications to run their businesses. While its definition is fluid, ‘digital transformation’ is commonly understood as the means to exploit emerging technology to improve the customer experience and enable more adaptive business operations. But it’s also something more. Changing, improving and adapting how customers engage and interact with an enterprise often impacts how business processes are designed, how the workforce collaborates in response, and how business partners in kind must react to new opportunity and ways of doing business.

A Pathfinder paper navigates decision-makers through the issues surrounding a specific technology or business case, explores the business value of adoption, and recommends the range of considerations and concrete next
steps in the decision-making process.