In 2019, Digital Enterprise Journal conducted survey research to learn about the best practices of top-performing organizations in IT Operations. One of the key findings from the research was that those top-performing organizations were abandoning traditional IT Operations practices and taking on a more modern Digital Operations Management approach which:

• Focuses more on user experience and customer-centric IT
• Targets business outcomes in place of operations metrics
• Fosters collaboration with DevOps teams to improve time-to-market and resource optimization
• Takes a platform-based approach with AI/ML-driven capabilities for real-time action