The CPO Agenda in 2018 - Expanding Procurement’s Influence Through Change and Innovation

Despite an optimistic business outlook in 2018, procurement leaders are still wary about a range of risks with the potential to reduce margins, from access to critical talent to managing cyber-risk. In this year’s edition of our annual Key Issues Study, procurement leaders indicate they are focused on deepening collaboration with suppliers to meet growth expectations and manage risk. They expect that 30% of procurement processes will be touched by digital transformation activity in 2018, foreshadowing a year of both benefits and disruption. Fully 95% believe digital transformation will fundamentally change the way procurement services are delivered within two to three years. Early positive signs from the implementation of digital technology (such as robotic process automation and advanced analytics) are sparking interest in new areas where procurement can contribute strategic business value.


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