Improving the customer experience (CX) is a requisite competitive factor for business-to-business (B2B) and business-to-consumer (B2C) organizations. Organizations with the means to adapt quickly turned to cloud services to keep remote workers productive and business operating. In this time of need, cloud-based communications and collaboration solutions proved most effective at bridging people across geographic distances. Along with cloud and mitigating disaster recovery, business continuity planning must be considered.

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• Current Cloud Contact Center Trends & Challenges
• Contact Center Cloud Conversion Drivers
• Ideas & Advice from CX Executives
• Key Considerations to a Robust Cloud Strategy