The Contact Center’s Journey to the Cloud: A Strategic Initiative with Hard Choices in 2021

Improving the customer experience (CX) is a requisite competitive factor for business-to-business (B2B) and business-to-consumer (B2C) organizations. Organizations with the means to adapt quickly turned to cloud services to keep remote workers productive and business operating. In this time of need, cloud-based communications and collaboration solutions proved most effective at bridging people across geographic distances. Along with cloud and mitigating disaster recovery, business continuity planning must be considered.

Download this complimentary article to gain insights on:

  • Current Cloud Contact Center Trends & Challenges
  • Contact Center Cloud Conversion Drivers
  • Ideas & Advice from CX Executives
  • Key Considerations to a Robust Cloud Strategy


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