In the post-pandemic world in which customers can interact with businesses across a myriad of touchpoints and devices; and employees across the organization have the need to collaborate on the customer’s behalf, AI is much in need.

Over a year after the onset of the pandemic, contact centers are looking to transform and enrich their operations with conversational AI and Automation technologies. Beyond just automating tasks, AI is currently being used to infuse new capabilities across the customer contact landscape, from virtual assistants to behavioral applications, speech recognition, and automated models for scheduling and forecasting.

Frost & Sullivan expects a sharp growth in AI-based capabilities and applications assisting consumers and agents over the next few years. However, AI is only as smart as the data it can leverage. The power of AI comes from the combination of analytical insights, continual learning, and automation.

Download this whitepaper to learn more.