The travel and hospitality verticals took a beating during the pandemic, but are slowly rallying. In a post-COVID-19 world, contactless service is becoming the accepted norm, and travelers are lining up to book hotels, change flights, and arrange car rentals with more agility than ever.

Self-service options are becoming more popular as they cut down on wait times and the necessity of dealing with a harried CSR over the phone. With automated systems, travel and hospitality processes can be swiftly and intelligently completed for better customer experiences.

In this whitepaper, we will look at what Conversational Al is, the travel/hospitality challenges it addresses, the contact center metrics it impacts, and the new types of functions it enables.