The COVID-19 crisis has undoubtedly shone a striking beam of light onto the efficiency and continuity of AR. A majority of companies are likely to be impacted by the loss of customers and significant reductions in debts being paid, due to customer’s experiencing financial or cash flow difficulties. SSON’s COVID-19 Impact on Global Service Delivery Models Survey in April 2020 revealed that in almost 30% of cases, the most significant business impact as a result of the COVID-19 outbreak is a decline in cash collections.

This report explores the AR process in detail, identify core challenges to operational effectiveness, and highlight how these can be overcome to achieve stellar AR control and influence.