This IDC Perspective describes the business value of Slack. It is important that executives see the wider enterprise vision for adopting Slack, to frame a deployment strategy that will deliver an accelerated change in working practices. Before COVID-19, a study by PwC showed that business leaders estimate that, five years from now, their companies will need to operate a third faster than they do today to remain competitive. Slack potentially provides a means to keep pace with the speed of change required.

"Businesses in a post-COVID-19 world will above all treasure business resilience to withstand marketplace shocks and the agility to adapt to every-changing customer and employee experience requirements innovatively. Slack is a tool that can assist in achieving these strategic goals, while also providing significant short-term business benefits," said Gerry Brown, IDC's European CX research director.