The pandemic jumpstarted digital transformation in many state and local government organizations. To meet urgent needs, IT leaders procured laptops, workstations and other printing and computing devices for at-home use. They pivoted to emerging technologies and processes that were years out on their IT roadmaps. In taking these steps, they enabled thousands of employees to work remotely, expanded call center capabilities, created digital customer journeys that allow constituents to serve themselves, automated complex workflows and more. And they did it all in a matter of days or weeks.