Automation holds great promise for enterprises that rely on rapid, efficient processes to drive efficiency and deliver better experiences to business users and end customers.

One technology receiving a lot of attention is robotic process automation (RPA). RPA can be thought of as a gateway — a way to introduce automation and gain business benefit at low cost and with near-zero risk. The concept is simple: a software “robot” replicates routine human-computer interactions, automating what would otherwise be tedious, repetitive tasks. RPA thus bridges the gap between manual interaction and full automation.