Revolutionizing the Finance and Banking Industry With Conversational AI

How banks and financial institutions deal with customers underwent a seismic shift, with customers demanding remote service and branches, and physical locations giving way to selfservice kiosks and automated systems.

Today’s banking and finance customers want to be able to access information and be offered personalized services, without needing to wait in a phone queue or visit a physical location or branch.

In this whitepaper, we will look at what Conversational Al is, the financial services challenges it addresses, the contact center metrics it impacts, and the new types of functions it enables.

 Digital
Cognigy

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