A Manhattan Associates survey of 117 retailers reveals concerns, priorities and essential next steps. Results show that omnichannel fulfillment options have become more critical than ever – and there’s opportunity to optimize those capabilities.

Offering omnichannel fulfillment options is critical, but doing so efficiently and profitably is nearly as important. Great customer experiences and effective operations start with the right technology. The retailers we surveyed understand this, especially as situations continue to evolve – and with peak season on the horizon