The telecommunications vertical can experience some of the heaviest customer churn rates of any industry, and can struggle with customer perception of both the quality of services they provide and their level of customer care.

Creating high-quality customer experiences will be a major differentiator in the years ahead. Leveraging AI and automation can be key to retaining accounts and promoting a positive image of telecommunications as a whole.

In this whitepaper, we will look at what Conversational Al is, the telecommunications challenges it addresses, the contact center metrics it impacts, and the new types of functions it enables.