Organizations are increasingly focused on enabling more flexible work for their employees. Whether driven by necessity or strategy, the move to flexible work is changing the essence of workplace technology. This paper examines the nature of flexible work and its technological underpinnings. In particular, it highlights the critical role of application virtualization and Desktop-as-a-Service (DaaS) in making remote, flexible work a reality. It is based on real user reviews of Citrix Virtual Apps and Desktops on IT Central Station.