A customer communication management solution includes an integrated suite of solutions, enabling organizations to enhance their internal & external communication processes, perform strategic communication planning, improve overall customer experience throughout the customer lifecycle journey, and track their performances or requirements to minimize the risks across different communication channels & touchpoints.

The research includes a detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. SPARK Matrix includes ranking and positioning of leading customer communication management vendors, with a global impact. The SPARK Matrix includes analysis of vendors, including Adobe, Assentis, Conga, Crawford Technologies, Doxee, Hyland, iberDok, Intense, ISIS Papyrus, Messagepoint, Nintex, OpenText, Precisely, Quadient, Smart Communication, Striata, Topdown, Transformations, Unifiedpost and XMPie.