This guide will walk you through the essential components of change management as it relates to contact centre migration. It’s your window into insights Genesys has gained from the hundreds of successful on-premise-to-cloud migrations that we’ve worked on with our customers. While this isn’t a how-to guide for developing your change management strategy, it offers firsthand examples that will save you time and help you obtain buy-in from your teams and stakeholders.
There are many effective change management methodologies that align with a cloud-first migration. Once you choose a method that complements your culture and existing programmes, we’re here to help you plan, manage and execute a contact centre migration in concert with that strategy.