Paperless mortgage loan contracts with Adobe Sign dramatically reduce the time required to conclude a contract

Historically, managing the company’s many business contracts was quite complicated. Contracts needed to make a round trip by courier from the Shell Philippines Manila headquarters to retail locations for signature by a station owner as well as various territory and district managers, and then back to the corporate office. The process could involve multiple outer islands, as signers were often not located in the same place. Delays and mis-deliveries were common, with document parcels sometimes left at a fuel station and not received in a timely manner, or at all, by the station owner. Contracts could take 90 days or even much longer to complete.

After evaluating the options, they determined Adobe Sign was best suited to address the company’s challenges, while adhering to Philippine compliance requirements. Adobe Sign not only meets Philippine government standards for legal, enforceable digital signatures, but also offers the backing of the trusted Adobe brand, inspiring confidence among contract process stakeholders and participants.

The easy-to-use electronic signature application has been adopted readily and is now used for more than 3,000 Shell Philippines documents per year. With a digitized workflow, the company’s teams no longer need to print, bind, mail, and then scan fully executed paperwork. Following the success of the Shell Philippines’ adoption of Adobe Sign, Shell Indonesia has selected Adobe Sign as its electronic signature solution to enhance its customer experience via digital document workflows.

 Digital
Adobe

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