The forces of digital disruption continue to impact organizations of every size and in every industry, as consumers, employees, and partners expect everything to be on demand and fully connected. To flourish in the digital economy, organizations need to become more agile; they must develop and release new products and services quickly, as soon as the market demands them. To put it bluntly, those organizations that fail to digitally transform will start to lose revenue, and fast.
Unsurprisingly, at a business level, there is now growing impatience to make digital transformation a reality. As Ross Mason, MuleSoft's founder, points out, "With major disruptions happening in multiple industries, no company is too big to have the rug pulled from under it. It is no longer about the big eating the small; it is now about the fast eating the slow." This, in turn, puts a huge amount of pressure on CIOs and IT decision makers (ITDMs) to meet business expectations, especially when revenue is at stake.
In order to make sure that they remain competitive, companies are working on a number of digital transformation initiatives like improving how efficiently their IT operation works, transforming their customers’ experiences and interactions, and increasing their overall business efficiency.
But for many organizations, there are still huge barriers to digital transformation like integration, lack of resources, and misalignment between IT and the rest of the business. This report, which benchmarks how IT decision makers are handling digital transformation, IT operations, and change management, takes an in-depth look at where organizations are on their digital journey and uncovers the challenges they face when integrating new and existing technologies.