Over three years ago, AIIM introduced the concept of Intelligent Information Management, or IIM, and began researching the connections between IIM and Digital Transformation.

Our 2020 Industry Watch research program looks at the impact of the rising tide of information chaos on the effectiveness of transformation initiatives, the adoption rates of core IIM technology building blocks, and IIM best practices.

We specifically structure this research around the four core IIM capabilities that provide the structure for AIIM’s Certified Information Professional (CIP) program:

1. Creating, Capturing, and Sharing Information
2. Digitalizing Information-Intensive Processes
3. Extracting Intelligence from Information
4. Automating Governance and Compliance

Unlike some of our previous reports – which take a deep dive into one of these topics – this Industry Watch touches on all of these themes. It does so through two prisms: 1) the COVID-driven rush to remote working; and 2) how Microsoft 365 fits into this challenge.