How to Build Winning Omnichannel Experiences for Customers and Agents

Customer engagement technologies are quickly gaining traction in today’s hyper-personalized, digital world. They work to connect brands with retail consumers in real-time and are vital to augment and replicate in-store interactions. From creating a virtual boutique to handling thousands of customer service inquires, these tools help drive online sales, deliver better customer service, and build brand loyalty. But before implementing them, it’s important to understand how they can best support the customer journey and unify all touchpoints along the way.

The Mastering Digital Customer Engagement for Customer-Centric Teams eBook is your go-to resource for creating a successful omnichannel digital strategy. Whether you’re just getting started or building out key customer experience journeys, you’ll learn how to:

• Recognize friction points in the customer journey
• Identify business needs and goals
• Prioritize use cases for sales, customer service, and marketing
• Equip your customer service and sales agents for success
• Choose the right technologies and vendor

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About Vee24

Vee24 helps retailers deliver an exceptional customer experience digitally and dramatically increases online sales. The Vee24 omnichannel customer engagement platform is powered by AI-enabled chatBOTS, text, voice, and video chat, cobrowsing, co-form fill, screen sharing, and more. The flexible, enterprise-grade platform and knowledgeable customer success and agent support services teams are trusted by the world’s leading consumer-facing brands.