For the IT service provider: This document provides an overview of managed services and a strategy for moving away from break/fix hourly service rates to a predictable, profitable managed services business model.

For the managed service provider: This document provides an overview of how SolarWinds MSP has priced and packaged its remote monitoring and management software (RMM) and how our business support, automation tools and free monitoring licenses can help you take your business to the next level.

SOME THOUGHTS ON THE MANAGED SERVICES MARKET
The need for managed services continues to grow. The reason for this growth is the reliance of SMBs on their ever-evolving IT infrastructure without the IT budgets and skill sets to manage the environments. MSPs find themselves in a good position to continue to shift SMBs away from hourly rates and into fully managed services. Moving to a model with consistent monthly fees provides stable IT costs for the customer and predictable recurring revenue for the provider.