Digital businesses need the ability to respond quickly to business climate changes to achieve and sustain market leadership. Companies that are agile and dynamic will lead their industries, while those that cannot will fall behind and struggle to survive.
Communications is foundational to digital success, as it enables workers to collaborate with one another more efficiently, allowing organizations to make better decisions faster. Also, through the contact center, communications can transform the way businesses interact with customers. This is key today, as the customer experience is now the top brand differentiator.
This report highlights the importance of cloud delivery and provides some insight regarding how organizations should think of the various cloud “flavors” to make the best possible decision.