Integrated and Automated Workflows Transform the Student, Staff and Faculty Experience in Higher Education

Digital transformation (DX) has accelerated rapidly in higher education in response to the COVID-19 pandemic and the resulting disruption in services delivery and business models.

Recent IDC surveys of global education respondents have found that:

  • 24% feel stabilized and out of crisis mode from COVID 19; over half are focused on business continuity and cost optimization
  • 40% are accelerating their digital DX efforts
  • 70% are making changes to quickly adapt technology to accommodate new workflows

With the future of education likely to be a mix of onsite and remote experiences, DX becomes an imperative to help institutions develop new ways to recruit and onboard incoming students, engage current students and faculty with different pedagogical methods, and run school operations. This modernization will require investment in new technologies and analytics to continue to improve long-standing processes and workflows.

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