The resilience of insurance businesses has been tested during the COVID-19 pandemic - and with the shortcomings of their digital capabilities exposed by the disruptions, many organizations needed to quickly pivot their transformation strategies.

With all customer interactions suddenly shifting online, many insurers' legacy technology systems struggled to cope with the sudden influx. These businesses found themselves needing to build a more robust foundational architecture that could drive changes in line with both customer preferences and the organization's overarching strategies.

Read this IDC report to find out how leading insurers met this challenge and are now becoming future-ready organizations.