To achieve real resiliency, critical event management and communications management must play key roles. Next-generation communication solutions are now an important tool for delivering smarter, faster, more comprehensive, and highly effective resiliency management and outreach.

IDC believes that next-generation critical event communications, personnel accountability, and mass notification will continue to grow in importance. If BlackBerry can continue to address the challenges described above through its Alert platform, we expect adoption will grow significantly.

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