In 2020 businesses of all sectors across the globe and in every industry are facing unprecedented operational disruption alongside the perennial challenges of increasing customer demands, technological advancement and competitive activity. The need to be agile in how we run our businesses and serve our customers has never been more urgent, and transformation initiatives now must deliver for businesses to endure.

To better understand how IT leaders in businesses across the globe are rising to today’s challenges and daring to be different, SUSE commissioned Insight Avenue, an independent market research agency to explore these issues in more depth.