New communications technology is a true “equalizer” for organizations, bringing together people from multiple geographies and across demographics. In the post-pandemic world, collaboration and conferencing tools (e.g., Microsoft Teams, Slack, Zoom, etc.) have also replaced desk chatter, watercooler conversations and even email, speeding up communications and decisions, saving companies both time and money.

However, while modern communication platforms are useful, they must be diligently managed to avoid potential risks:

• Cybersecurity risks: The use of unsecured home networks and unauthorized devices creates blind spots for IT and security teams, paving the way for increases in fraudulent activity
• Regulatory risks: When communications tools are downloaded or deployed before policy controls can be implemented, compliance gaps exist if those communications are not being archived or monitored
• Data privacy risks: Privacy complications can arise if collaboration tools are not used exclusively for business purposes
• Internal policy risks: New platforms provide a new place for employee misconduct to occur

This guide will help you navigate the benefits and risks of collaboration platforms and how to adjust your policies, technology, and employee training to enable the future of work and stay ahead of risk.

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