Business process automation significantly improves document workflows by reducing errors, enhancing document integrity while increasing employee engagement and customer satisfaction. However, despite the ability to produce quantifiable benefits, initiatives geared towards automating document processes are often met with resistance from key stakeholders who have relied on the same manually-driven procedures for decades. Many small to medium-sized businesses are concerned that a new way of working will be difficult to implement or disrupt their organization. Quadient partnered with Dr. Robert Albright and his associates at AIM Consulting to conduct a study to evaluate the business outcomes associated with three different levels of automation. Along with their impact on a company’s operations.

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