Successfully managing a contact centre requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling.
Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can:
• Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement
• Harness the power of your data to align customers with the best resource
• Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term