In order to succeed, modern businesses must seek to create a workplace that delivers an exceptional customer experience and supports growth – all while attracting new talent, engaging and enabling existing employees and being easily interoperable with key business systems and processes.
The importance of customer experience, in particular, cannot be understated. In fact, it’s estimated that 86% of customers are willing to pay more for an excellent experience1. In some cases, they’re willing to pay almost 20% more. And in the modern, connected age, it often falls upon the IT department to head up this delivery of improved Customer Experience (CX).
In this guide, we’ll take a closer look at the six key reasons why upgrading your IT to support a UC&C solution is now a necessity for businesses around the world.