Fusion centers have evolved far beyond their original role in counter-terrorism to safeguarding and serving the public on many fronts. They continue to evolve rapidly as they opportunistically and, in the COVID-19 pandemic, necessarily make their operations more virtual. The core challenges are also changing, but they still revolve around the three imperatives of integrating data, deploying technology, and building trust.

Three experts – Juan Colon, National Director of Opioids and Illegal Drug Solutions, SAS Institute, John Gillon, Industry Expert, Public Security, SAS Institute, and Gretchen Stewart, Public Sector Data Science Director, Intel Corporation – share their experience and perspectives on how fusion centers succeed in their missions today and tomorrow.