The European CCaaS market comprises more than 150 vendors offering solutions across a broad range of verticals, with financial services, healthcare, public sector, utilities, retail, education, hospitality, and tourism among the most prominent.

In this Frost Radar™ analysis, Genesys leads driven by skyrocketed revenue, accelerated customer cloud adoption, unmatched innovation, and continued install-base support.

Download the report to know why Genesys is a leader in the CCaaS market: ahead on both the Growth and Innovation indices.