A leading insurance company decided to power up their contact center to support their business strategy.

Find out how:

• After a significant merger, the company wanted to unify and migrate their sales centers to the cloud
• At the same time, it decided to better manage telemarketing and optimize segmentation and targeting by better understanding their customer profile, so…
• …the contact center could turn leads into customers more efficiently.
• Orange Business Services helped the organization find the winning trio of heightened revenue, modernized customer service and a more agile contact center.