Forrester Report: The State Of Remote Work, 2020

The COVID-19 crisis is forcing many companies to reconsider their long-term strategies for flexible working. Remote working is now essential for business continuity and employee retention. Doing it well requires organizations to formalize a structure for remote working that mitigates its major challenges, such as outdated technology, lack of face-to-face interaction, and employee trust issues, as well as responses specific to COVID-19. This report helps technology and business leaders formalize a plan for a remote work program that fosters business growth,improves employee experience (EX), and enables continuous business operations.

This report covers:

  • The Pandemic Illuminates the Benefits of Remote Work
  • Three Challenges Hinder Remote Work Programs
  • Build your Remote Worker Strategy by Focusing on Four Imperatives


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