Forrester: Making the Business Case for CX Technology Investment​

A new Total Economic ImpactTM study conducted by Forrester Consulting on behalf of [24] can help answer that question. You’ll learn how analysts measure the ROI on customer service AI and automation. And you’ll discover why enterprises are experiencing ROIs of 200% or better.

Read Forrester’s Total Economic ImpactTM study to understand the cost/benefit analysis of upgrading your CX technology with [24], to see why the business case for investing in new CX technology is so compelling.

In this report you will explore findings such as:

  • Large enterprises expect to recapture their investments in six months or less
  • Customer service agents assisted by AI deliver better, faster resolutions
  • AI-enhanced customer service automation saves enterprises millions of dollars each year

247ai and CMSwire

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