Digital transformation in banking is both costly and complex. It is not an easy journey. It requires commitment from top management to re-imagine business models, build new strategic alliances and develop a digital savvy workforce that may be far different than the team they have today. It requires urgency. Fortunately, the business analyst is ideally equipped to help companies negotiate these tricky changes, both internally and on the customer-facing side.
Here we examine the ways the business analyst position has evolved, and what skills analysts need to succeed today and going forward.