Evaluate Your Order-to-Cash Process: 15 recommended metrics to benchmark your O2C operations

True digital transformation can only be achieved when there is a cross company culture embracing digital processes in every department. A scary thought for many organisations but real game changing benefits can be gained through the automation of end-to-end processes in just one department - Accounts Receivable. Strategic investment can play a major role in helping peer-group organisations catch up to their world-class competitors, whilst enhancing stakeholder’s perceptions of how finance adds value to the performance of the enterprise.

This paper outlines 15 key metrics recommended by Hackett Group that depict a world-class order-to-cash process.


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