Operational resilience is the ability of an organization to continue to serve its customers, deliver products and services, and protect its workforce – all by anticipating, preventing, adapting to, and quickly recovering from disruptive events.

COVID-19’s far-reaching impacts have thrashed many companies’ Plan-A strategies, but the pandemic offers rich learning opportunities to strengthen operational resilience. Leaders will need these insights to navigate future crises and disruptions that will arise long after COVID-19 subsides.

In this eBook, you'll learn how to protect your customers, workforce, products, and services against the next uncertainty.