For customers, an important consideration in making an online shopping choice is the options they’re given for delivery and, for that matter, returns.
When stores are open, customers may choose click and collect and to drop off returns. Under normal circumstances, home delivery may be a less convenient option when they’re out during the day. In this situation, the option to collect from a pick-up point and drop off returns in the same way can suit customer lifestyles.
In this white paper, you will find: