With the digital revolution evolving at a rapid pace and a shift in emphasis to a services perspective, IT organizations need to achieve a service-aligned view of their operations. To continue to improve their operations and deliver on the promise of partnering with the business, they are being challenged to leave behind their traditional ways for newer approaches.
The convergence of data availability, efficient processing and analysis of large datasets is helping unlock the potential of big data. A process and solution that enables this convergence can enable IT to drive operational visibility and service intelligence. Splunk IT Service Intelligence is one such solution that can help you monitor business and service activity using metrics and performance indicators that are aligned with strategic goals and business objectives.
It’s time to redefine the role of IT and apply big data analytics to enable deeper insights for IT and the business.