Digitizing the Armed Services

Paperwork is not your mission

You are driven by the mission. You have dedicated your life to protecting national security, being on the front lines of pandemic response, terrorism and everything in between. Whatever call beckoned you and your peers to service, one thing is certain: filling out mountains of paperwork was not part of it. And yet, paperwork has become a major part of doing business at DoD. According to data published by the White House Office of Information and Regulatory Affairs (OIRA) and internal DoD estimates, paperwork costs DoD at least $540 million a year.2 That is the equivalent of military basic pay costs for 20 battalions3—greater than our current force posture in Afghanistan—spent on managing paperwork.

This guide quantifies the opportunities for digitizing the services and helps you prioritize your transformation efforts for both quick wins and continuous improvement.


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